Hotel GM: Guest Experience Leader & Team Catalyst

Extended Stay America; Richmond (VA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

401(k) Savings Plan

Paid Time Off

Employee Discounts

Career Growth Opportunities

Job summary

Extended Stay America is seeking a General Manager in Richmond, VA to drive guest satisfaction and oversee all hotel operations. The role leads a diverse team, ensures brand standards are met, and manages financial performance to achieve targets.

Strong leadership, training, and cost-control skills are essential for success. The General Manager will oversee daily operations, supervise guest services, housekeeping and front desk activities, and collaborate with district leadership to optimize

Qualifications

• Minimum three years of hospitality management experience.
• Proven ability to lead a large team and manage guest experience.
• Strong financial acumen and budget adherence.
• Familiar with brand standards and hotel operations.

Responsibilities

• Promotes guest satisfaction and manages customer experience.
• Oversees housekeeping, public areas and room readiness.
• Recruits and develops team, conducts training.
• Controls labor and purchasing within budget.
• Ensures compliance with ESA standards and safety policies.

Skills

Leadership

Customer service

Operations management

Financial management

Staff development

Education

Bachelor's degree in Hospitality or Business

Tools

MS Office

Job description

Extended Stay America is seeking a General Manager in Richmond, VA to drive guest satisfaction and oversee all hotel operations. The role leads a diverse team, ensures brand standards are met, and manages financial performance to achieve targets.

Strong leadership, training, and cost-control skills are essential for success. The General Manager will oversee daily operations, supervise guest services, housekeeping and front desk activities, and collaborate with district leadership to optimize