Hotel General Manager - Guest Experience Champion

Extended Stay America; Springfield (VA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employer Paid Long Term Disability

Employer Paid Basic Life and AD&D

Job summary

Extended Stay America is seeking a General Manager to drive the overall success of the hotel, ensuring guest satisfaction and managing the customer experience. Lead associates, uphold brand standards, and meet financial goals while fostering an exceptional workplace culture.

You will oversee recruiting, onboarding, and training, coach teams, monitor labor and inventory, and ensure timely payments and responsible purchasing.

Responsibilities

• Demonstrates and promotes 100% commitment to guest experience
• Resolves guest issues in line with company goals
• Maintains hotel cleanliness and brand standards to meet or exceed expectations
• Leads daily team meetings and communicates hotel needs
• Partners with District Manager to optimize associate performance and enforce policies

Job description

Extended Stay America is seeking a General Manager to drive the overall success of the hotel, ensuring guest satisfaction and managing the customer experience. Lead associates, uphold brand standards, and meet financial goals while fostering an exceptional workplace culture.

You will oversee recruiting, onboarding, and training, coach teams, monitor labor and inventory, and ensure timely payments and responsible purchasing.