Hotel Operations & Guest Experience Leader

Extended Stay America; Chesapeake (VA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Vision Insurance

Health Care and Dependent Care

Flexible Spending Accounts

Life Insurance

Long Term Disability

Voluntary Benefits

401(k) Savings

Employee Assistance Program

EAP Discounts

Job summary

Extended Stay America is seeking a General Manager to oversee hotel operations and guest experience in Chesapeake, VA. You will lead a team, drive brand standards, recruit and train staff, and manage budgets and vendor relationships.

You will partner with leadership to maintain excellence in guest satisfaction, associate engagement, and financial performance while upholding ESA policies and brand guidelines.

Qualifications

• Associates degree and 4+ years outside sales experience, with at least 2 years in complex sales.
• Pro-active and knowledgeable in creative sales activities and client interactions.
• Flexible schedule including occasional evening and/or weekend meetings.
• Must possess a valid driver’s license and reliable transportation.
• Proficient with Word, Excel, and PowerPoint.
• Hotel sales experience is preferred but not required.

Responsibilities

• Lead hotel team to achieve guest satisfaction targets and uphold brand standards.
• Recruit, interview, screen, and onboard new associates; train via company programs.
• Drive positive work environment and coach associates on performance.
• Conduct daily team meetings and communicate updates and hotel needs.
• Manage payroll, labor costs, purchases, and vendor relationships within budget.
• Monitor guest experience and respond to reviews and postings.
• Monitor market data to develop hotel action plans and communications.

Skills

Fluent English

Verbal communication

Interpersonal skills

Presentation skills

Sales knowledge

Hotel/travel industry knowledge

Leadership

Analytical thinking

Education

Associates degree

4+ years outside sales experience (2+ years complex sales)

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Extended Stay America is seeking a General Manager to oversee hotel operations and guest experience in Chesapeake, VA. You will lead a team, drive brand standards, recruit and train staff, and manage budgets and vendor relationships.

You will partner with leadership to maintain excellence in guest satisfaction, associate engagement, and financial performance while upholding ESA policies and brand guidelines.