Hotel General Manager — Guest Experience Leader

Extended Stay America; Suffolk (VA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Savings Plan

Job summary

Extended Stay America in Suffolk, Virginia is seeking a General Manager responsible for the overall success of the hotel and guest satisfaction. This role includes managing associates and ensuring the hotel maintains brand standards while achieving financial goals.

You will lead a team, ensuring a positive work environment and driving operational efficiencies. Candidates must have at least three years in hospitality management and demonstrate strong customer service skills.

Qualifications

• Minimum three years related hospitality management experience required.
• Must have a valid driver's license.
• Customer experience required.

Responsibilities

• Ensures guest satisfaction targets are met.
• Manages overall customer experience.
• Provides leadership to property associates.
• Oversees compliance with company brand standards.
• Conducts daily team meetings.

Skills

Hospitality management experience

Customer service

Organizational skills

Leadership

Conversational Spanish

Education

2-year degree

Tools

Email

Word processing software

Spreadsheet software

Job description

Extended Stay America in Suffolk, Virginia is seeking a General Manager responsible for the overall success of the hotel and guest satisfaction. This role includes managing associates and ensuring the hotel maintains brand standards while achieving financial goals.

You will lead a team, ensuring a positive work environment and driving operational efficiencies. Candidates must have at least three years in hospitality management and demonstrate strong customer service skills.