Guest Experience & Hotel Operations Leader

Extended Stay America; Chesapeake (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Job summary

Extended Stay America in Chesapeake, Virginia is seeking a General Manager to oversee hotel operations. This role focuses on enhancing guest satisfaction, maintaining brand standards, and leading staff effectively.

Minimum three years of related hospitality experience is required, along with necessary qualifications in leadership and customer service. The position offers a range of employee benefits, including medical and dental insurance, competitive pay, and employee recognition programs.

Qualifications

• Minimum three years related hospitality management experience required.
• Valid driver's license and passing of motor vehicle check are mandatory.
• Basic computer skills including email, word processing, and spreadsheets.

Responsibilities

• Ensure guest satisfaction and handle all guest-related issues.
• Manage and uphold ESA Brand Standards and ensure compliance.
• Lead daily team meetings to discuss performance and updates.

Skills

Customer service

Leadership

Problem-solving

Bilingual (English/Spanish)

Education

2-year degree in hospitality or related field

Job description

Extended Stay America in Chesapeake, Virginia is seeking a General Manager to oversee hotel operations. This role focuses on enhancing guest satisfaction, maintaining brand standards, and leading staff effectively.

Minimum three years of related hospitality experience is required, along with necessary qualifications in leadership and customer service. The position offers a range of employee benefits, including medical and dental insurance, competitive pay, and employee recognition programs.