Hotel Operations & Guest Experience Leader

Extended Stay America; Portsmouth (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

401(k) Savings Plan

Employee Recognition Programs

Job summary

Extended Stay America in Portsmouth, Virginia, is seeking a General Manager to guarantee the overall success of the hotel while ensuring optimal guest satisfaction. This role fosters a positive work environment and manages hotel operations in alignment with company standards.

The ideal candidate will have strong customer service and leadership skills, coupled with at least three years of experience in hospitality management. A 2-year degree is preferred. Benefits include medical, dental, and vision insurance, along with a 401(k) savings plan.

Qualifications

• Minimum three years of related hospitality management experience required.
• Must have valid driver's license.
• Ability to manage and direct a staff.

Responsibilities

• Ensure guest satisfaction by managing experiences and resolving issues.
• Oversee daily hotel operations and maintain brand standards.
• Recruit, train and onboard new associates.

Skills

Customer service experience

Leadership

Communication skills

Organizational skills

Conversational Spanish

Education

High school diploma or equivalent

2-year degree in hospitality management (preferred)

Tools

Microsoft Office Suite

Job description

Extended Stay America in Portsmouth, Virginia, is seeking a General Manager to guarantee the overall success of the hotel while ensuring optimal guest satisfaction. This role fosters a positive work environment and manages hotel operations in alignment with company standards.

The ideal candidate will have strong customer service and leadership skills, coupled with at least three years of experience in hospitality management. A 2-year degree is preferred. Benefits include medical, dental, and vision insurance, along with a 401(k) savings plan.