Hotel General Manager: Guest Experience Leader

Extended Stay America; Virginia Beach (VA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

FSA - Health & Dependent Care

Life Insurance & AD&D

Long Term Disability

Voluntary Benefits

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America in Virginia Beach is seeking a General Manager to lead hotel operations and drive guest satisfaction while achieving financial goals and upholding brand standards. You will lead and train associates, monitor service quality, manage budgets and labor, and ensure compliance with company policies.

This role requires strong leadership, customer focus, and the ability to optimize performance across departments.

Qualifications

• Minimum three years in hospitality management, customer experience required.
• Valid driver’s license and motor vehicle check.

Responsibilities

• Ensure guest satisfaction targets and brand standards are met.
• Lead and train hotel staff, manage daily operations.
• Monitor budgets, labor, and vendor compliance.
• Oversee cash handling and payments.
• Conduct team meetings and communicate updates.

Skills

Guest Satisfaction

Leadership

Operations Management

Budgeting

Hiring & Training

Customer Service

Education

Associate degree preferred

Tools

MS Office

Job description

Extended Stay America in Virginia Beach is seeking a General Manager to lead hotel operations and drive guest satisfaction while achieving financial goals and upholding brand standards. You will lead and train associates, monitor service quality, manage budgets and labor, and ensure compliance with company policies.

This role requires strong leadership, customer focus, and the ability to optimize performance across departments.