Hotel Front Desk Agent

Grand Naniloa Hotel Hilo - DoubleTree by Hilton; Hilo (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

Grand Naniloa Hotel Hilo - DoubleTree by Hilton is seeking a friendly Front Desk Agent to welcome guests, manage accounts, and support a seamless stay. You will handle check-in/check-out, bookings, and inquiries, while maintaining accurate guest records.

The role emphasizes exceptional service, strong communication, and teamwork with housekeeping and other hotel departments to ensure guest satisfaction.

Qualifications

• Experience answering calls and handling stressful situations.
• Working knowledge of Microsoft Office and reservation systems.
• Minimum 1 year hospitality experience as front desk agent, receptionist, or guest service specialist preferred.
• High school diploma, GED, or equivalent.
• Strong customer service, interpersonal, organizational, and time-management skills.

Responsibilities

• Greet guests on arrival and during check-in/out, distribute keys and room assignments, and record guest information.
• Take incoming calls and process room bookings, inquiries about rates, availability, amenities, and rewards programs.
• Address guest questions and requests regarding special arrangements or services.
• Collaborate with housekeeping to ensure rooms are ready for new guests and keep guest accounts accurate.
• Handle guest complaints professionally and ensure a smooth guest experience.

Skills

Customer service skills

Interpersonal skills

Time management

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Compensation: $18.50 hourly

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Responsibilities

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Handle customer complaints as necessary
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information