Hotel Front Desk Agent

Crowne Plaza Philadelphia - King of Prussia; King of Prussia (PA); On-site; USD 18,000 - 25,000; Full time

Job summary

Crowne Plaza Philadelphia - King of Prussia is seeking a friendly Front Desk Agent to greet guests, manage registrations, and handle guest accounts for an exceptional stay.

You will welcome guests, record information, and coordinate with housekeeping to ensure rooms are ready and meet guest needs. Strong customer service and organizational skills are essential for success in a high-energy hotel environment.

Qualifications

• Requires experience with Microsoft Office and reservation systems.
• High school diploma or equivalent.
• Strong interpersonal, time management, and customer service skills.
• Preferred 1 year hospitality front desk experience.

Responsibilities

• Bookkeeping: maintain accurate guest account records.
• Coordinate with housekeeping to ensure rooms are ready.
• Welcome, register, check-in, and check-out guests, issue keys, record payments.
• Mitigate guest complaints as needed.
• Handle bookings in person, online, and by phone; answer guest inquiries about rooms, rates, amenities, and rewards.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information
• Communicate with housekeeping to make sure guest rooms are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs