Hotel Front Desk Agent

GF Hotels & Resorts; Eau Claire (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

GF Hotels & Resorts seeks a positive and professional hotel front desk agent to deliver exceptional guest experiences. You will welcome guests, manage their information, distribute keys and room assignments, and answer inquiries to ensure an excellent stay.

The ideal candidate has strong communication, a solid work ethic, and a commitment to guest satisfaction. This role requires reliability and a customer-first mindset in a fast-paced hotel environment.

Qualifications

• Impeccable interpersonal and communication skills are required.
• Strong time management and organizational abilities are essential.
• At least one year of hospitality industry experience is preferred.
• High school diploma or GED is required.
• Familiarity with Microsoft Office and reservation systems is expected.

Responsibilities

• Greet guests and check them in and out efficiently.
• Coordinate with housekeeping to ensure room readiness.
• Manage bookings in-person, online, and via phone; answer guest inquiries.
• Address and resolve guest complaints as needed.
• Provide guests with correct room numbers and keys and general information.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Reservation systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation

$16 hourly

Qualifications

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems

Responsibilities

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Connect with the housekeeping department to ensure guest accommodations are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers