Hotel Front Desk Attendant

ARK; Bend (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

ARK in Bend, Oregon is seeking a friendly hotel front desk agent to welcome guests, manage guest accounts, and ensure a smooth check-in and check-out experience.

You will handle calls, reservations, and guest requests, coordinate with housekeeping, and maintain accurate records using Microsoft Office and reservation systems.

The role emphasizes excellent customer service, time management, and strong interpersonal skills to create an exceptional stay for every guest.

Qualifications

• Hospitality experience in front desk or similar role preferred.
• Comfortable handling calls and defusing stressful situations.
• Experience with Microsoft Office and reservation systems.
• Strong time management, organization and interpersonal skills.
• High school diploma or GED required.

Responsibilities

• Coordinate with housekeeping to prepare rooms for new guests.
• Handle customer complaints as necessary.
• Welcome guests, check them in and out, and issue keys and room numbers.
• Answer questions about rates, available rooms, amenities, rewards programs, and special requests.
• Keep accurate records of all guest account information.

Skills

Hospitality experience

Telephone handling

Customer service

Time management

Interpersonal skills

Reservation systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Compensation

$20 hourly

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent

Responsibilities

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Bookkeeping: keep accurate records of all hotel guest account information