Hotel Front Desk Receptionist

Holiday Inn Express Vermilion; Vermilion (OH); On-site; USD 20,664 - 21,352; Part time

Job summary

Holiday Inn Express Vermilion is seeking a hotel front desk agent to join the guest services team. Ideal candidates will have a passion for service and experience in the hotel industry. You will manage bookings, ensure a warm welcome for guests, and handle customer inquiries and complaints.

This role offers competitive hourly compensation and opportunities for growth in a high-energy environment. Applicants should possess strong organizational and interpersonal skills.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Well-versed in taking telephone calls and handling stressful situations.

Responsibilities

• Ensure all hotel guest account information is accurate and up-to-date.
• Manage room bookings and answer inquiries.
• Communicate with housekeeping for guest room readiness.
• Field customer complaints when necessary.
• Check guests in and out, providing correct keys and room numbers.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent

Compensation: $15 - $15.50 hourly