Hotel Front Desk Receptionist

Hospitality Associates; White City (OR); On-site; USD 2,066,000 - 2,342,000; Full time

Job summary

Hospitality Associates is seeking a friendly hotel front desk agent to welcome guests, manage bookings, and handle inquiries to ensure an exceptional guest experience.

You will check guests in and out, coordinate with housekeeping, and assist with requests while maintaining accurate records and a positive, solution-oriented attitude.

Qualifications

• High school diploma or GED required.
• Excellent time management and customer service skills.
• Experience in hospitality front desk or similar role preferred.
• Proficient with MS Office and reservation systems.

Responsibilities

• Coordinate with housekeeping to prepare guest accommodations.
• Greet guests, check them in and out, and issue keys with accurate room numbers.
• Manage room bookings in person, online, and by phone; answer guest inquiries.
• Perform bookkeeping duties and handle guest complaints when needed.

Skills

Time management

Organizational skills

Customer service

Interpersonal skills

Telephone etiquette

Hospitality experience

MS Office

Reservation systems

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment.

Compensation:

$15.50 - $17 hourly

Qualifications

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Field customer complaints when necessary