Hospitality Shift Leader: Fast-Paced Ops and Service

Anchor Point Management Group; Willoughby (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Anchor Point Management Group seeks a Shift Leader in Willoughby, OH to supervise operations, coach staff, and uphold high standards of hospitality and safety. This hourly role focuses on hands-on work, guest service, and training while ensuring the restaurant runs smoothly during shifts.

Requirements include 18+ years of age, at least 6 months in a supervisory role, and legal right to work in the United States. Flexibility with hours is essential and opening/closing duties may apply.

Qualifications

• Must be able to greet customers warmly and take accurate orders.
• Strong communication and teamwork skills.
• Ability to adapt to busy, fast-paced environment.
• Commitment to food safety and cleanliness.
• Willingness to train and coach team members.

Responsibilities

• Greet customers with a friendly demeanor and accurately take orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.

Skills

Customer service

Team leadership

Communication

Flexibility

Hygiene awareness

Education

High school diploma or GED

Job description

Anchor Point Management Group seeks a Shift Leader in Willoughby, OH to supervise operations, coach staff, and uphold high standards of hospitality and safety. This hourly role focuses on hands-on work, guest service, and training while ensuring the restaurant runs smoothly during shifts.

Requirements include 18+ years of age, at least 6 months in a supervisory role, and legal right to work in the United States. Flexibility with hours is essential and opening/closing duties may apply.