Shift Lead - Service & Team Coach

Anchor Point Management Group; North Canton (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

Anchor Point Management Group in North Canton, OH is seeking a Shift Leader to provide hourly management coverage, supervise operations, and uphold high standards of hospitality, cleanliness, accuracy, and speed of service. You will directly perform hands-on work to train staff, respond to guest needs, and model professional behavior.

The role involves opening/closing responsibilities, ensuring food safety, and maintaining a great restaurant to work in.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certiications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills
• Ability to learn quickly with a can-do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offers ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Reports any serious issues to their manager and HR as needed.
• Conducts food safety and prep audits daily.
• Conducts daily inventory monitors performance and shares responsibility for cash procedures.

Skills

Customer service

Basic math

Reading skills

Communication skills

Education

High school diploma or GED

Job description

Anchor Point Management Group in North Canton, OH is seeking a Shift Leader to provide hourly management coverage, supervise operations, and uphold high standards of hospitality, cleanliness, accuracy, and speed of service. You will directly perform hands-on work to train staff, respond to guest needs, and model professional behavior.

The role involves opening/closing responsibilities, ensuring food safety, and maintaining a great restaurant to work in.