Shift Lead - Elevate Guest Experience (Flexible Hours)

ANCHOR POINT MANAGEMENT GROUP; Parma Heights (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

Anchor Point Management Group in Parma Heights, OH seeks a Shift Leader to oversee operations, supervise staff, ensure food safety, and maintain cleanliness and service speed. You will coach team members, handle opening/closing tasks, and manage cash procedures while ensuring guest satisfaction.

Applicants should be 18+, with strong communication, reliability, and prior supervisory experience in a service-related business.

Qualifications

• Must be at least 18 years old.
• Experience in shift management or supervisory role preferred.
• Basic math and reading skills.
• Legal right to work in the United States.

Responsibilities

• Greet customers and take orders.
• Prepare and package food and drinks per standards.
• Operate cash registers and process payments.
• Maintain cleanliness and sanitation of all areas.
• Assist with opening and closing tasks and inventory.
• Provide ongoing coaching to team members.
• Address safety concerns and report to management.

Skills

Customer service

Team supervision

Cash handling

Food safety

Communication

Education

High school diploma or GED

Tools

POS system

Job description

Anchor Point Management Group in Parma Heights, OH seeks a Shift Leader to oversee operations, supervise staff, ensure food safety, and maintain cleanliness and service speed. You will coach team members, handle opening/closing tasks, and manage cash procedures while ensuring guest satisfaction.

Applicants should be 18+, with strong communication, reliability, and prior supervisory experience in a service-related business.