Hospitality Front Desk Pro — Guest Welcome & Reservations

Guest Services, Inc.; Breckenridge (CO); On-site; USD 25,000 - 36,000; Full time

Job summary

Guest Services, Inc. seeks a Front Desk Agent to handle guest check-in/out, reservations, and switchboard tasks with strong customer service skills. The role includes signing in guests, quoting room rates, and coordinating with housekeeping.

Responsibilities also cover managing phone activity, handling walk-in traffic, processing payments, and addressing guest inquiries and issues in a timely manner.

Qualifications

• High School Diploma preferred; minimum age 16.
• Clerical skills include typing, filing, office machine operation, cash registers, and multi-tasking.
• Computer proficiency required.
• Ability to interact with a wide variety of people and coordinate priorities.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal and communication skills.

Responsibilities

• Check guests and vendors in and out; manage reservations and switchboard.
• Provide administrative, reception and program support to management and staff.
• Manage phone activity and assist callers with general knowledge.
• Sign in customers and greet them in a welcoming manner.
• Register and assign rooms to guests and provide room rate quotes.
• Coordinate Front Desk with Housekeeping.
• Verify charges and postings to guest folios and collect payments.
• Balance cash and cash equivalents at shift start/end.
• Respond to guest inquiries and resolve complaints within authority.
• Maintain awareness of safety issues and report to manager.

Skills

Clerical skills

Typing

Computer proficiency

Interpersonal skills

Multitasking

Reservations coordination

Customer service

Phone handling

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. seeks a Front Desk Agent to handle guest check-in/out, reservations, and switchboard tasks with strong customer service skills. The role includes signing in guests, quoting room rates, and coordinating with housekeeping.

Responsibilities also cover managing phone activity, handling walk-in traffic, processing payments, and addressing guest inquiries and issues in a timely manner.