Front Desk & Reservations Specialist

Guest Services Inc; United States; Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Guest Services, Inc. is seeking a Front Desk Agent to perform desk attendant functions including guest check-in/out, reservations, and switchboard operations with strong customer service.

You will sign in customers, greet guests, and assist with room assignments and rate quotes. The role requires clerical skills, computer proficiency, and the ability to handle multiple tasks in a fast-paced environment while maintaining accuracy and professionalism.

Qualifications

• High School Diploma preferred.
• Minimum age 16+.
• Clerical tasks include typing, filing, and cash handling.

Responsabilités

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic.
• Sign in customers as needed.
• Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries.
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

Connaissances

Clerical skills

Interpersonal skills

Reservations scheduling

Multi-tasking

Cash handling

Typing

Phone/communication

Computer proficiency

Formation

High School Diploma

Outils

Reservations system

POS system

Description du poste

Guest Services, Inc. is seeking a Front Desk Agent to perform desk attendant functions including guest check-in/out, reservations, and switchboard operations with strong customer service.

You will sign in customers, greet guests, and assist with room assignments and rate quotes. The role requires clerical skills, computer proficiency, and the ability to handle multiple tasks in a fast-paced environment while maintaining accuracy and professionalism.