Guest Services Front Desk Associate

Guest Services Inc; Town of Florida (NY); On-site; USD 18,000 - 25,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent to perform check-in/check-out, reservations and switchboard duties while delivering excellent guest service.

You will greet guests and vendors, manage calls and walk-ins, and provide information with a friendly attitude. Responsibilities include registering and assigning rooms, quoting rates, coordinating with Housekeeping, posting charges and collecting payments.

Qualifications

• High School Diploma preferred.
• Minimum age 16 years.
• Clerical skills including typing and filing.
• Proficient with computers and office equipment.
• Strong communication and interpersonal abilities.
• Ability to manage reservations and multitask.
• Excellent customer service and problem-solving skills.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and caller assistance.
• Register and assign rooms; up-sell when possible.
• Coordinate Front Desk and Housekeeping.
• Verify charges and process payments; balance cash at shift start and end.
• Answer guest inquiries and resolve complaints within authority.
• Maintain safety awareness and report issues.
• Operate reservations and POS systems.

Skills

Typing

Filing

Office equipment operation

Cash register

Record keeping

Multitasking

Interpersonal skills

Administrative skills

Communication skills

Scheduling reservations

Problem solving

Education

High School Diploma preferred

Tools

Reservations system

POS system

Phone system

Job description

Guest Services, Inc. is seeking a Front Desk Agent to perform check-in/check-out, reservations and switchboard duties while delivering excellent guest service.

You will greet guests and vendors, manage calls and walk-ins, and provide information with a friendly attitude. Responsibilities include registering and assigning rooms, quoting rates, coordinating with Housekeeping, posting charges and collecting payments.