Guest Experience Agent - Front Desk & Reservations

GetHired, Inc.; Nashville (TN); On-site; USD 30,000 - 44,000; Full time

Job summary

GetHired, Inc. is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage reservations. You will respond to phone calls and inquiries, process payments, and assist with guest requests to ensure a smooth, welcoming experience.

This role requires strong communication, basic accounting skills, and proficiency with computers and office equipment. A high school diploma or equivalent is required, with a focus on professional, friendly service.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation and basic accounting skills.
• Proficiency operating a computer, calculator, phone and other office equipment.

Responsibilities

• Greet and assist guests with check-in and check-out processes.
• Process payments and issue invoices or receipts with accuracy.
• Answer incoming calls and respond to emails promptly and professionally.
• Manage room/service reservations and update the reservation system.
• Assist guests with requests and local recommendations; resolve issues courteously.
• Perform administrative duties and maintain a tidy front desk area.

Skills

Guest service orientation

Communication skills

Time management

Cash handling

Education

High school diploma or equivalent

Tools

Computer

Calculator

Phone

Job description

GetHired, Inc. is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage reservations. You will respond to phone calls and inquiries, process payments, and assist with guest requests to ensure a smooth, welcoming experience.

This role requires strong communication, basic accounting skills, and proficiency with computers and office equipment. A high school diploma or equivalent is required, with a focus on professional, friendly service.