Guest Services Manager - Front Desk

Guest Services Inc; Breckenridge (TX); On-site; USD 51,000 - 63,000; Full time

Job summary

Guest Services Inc. is seeking a Front Desk Manager to oversee front desk operations, including guest check-in/out, reservations, and switchboard monitoring, ensuring exceptional guest service.

The position emphasizes staff supervision, scheduling, budgeting alignment, recruiting, training, resolving guest inquiries, cash handling, and maintaining a safe, professional front desk environment.

Qualifications

• High School Diploma.
• Bachelor’s degree or related customer service experience preferred.
• Clerical skills including typing, filing, office machine operations, and multitasking.
• Computer proficiency with MS Outlook, Word, and Excel.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and communications skills.

Responsibilities

• Receive direction from the Unit Manager and assist in the overall management of the unit's operations.
• Assist in planning and developing daily operations for Front Desk operations; forecasting and analyzing sales and revenue, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
• Respond to guest inquiries and resolve customer complaints.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times.
• Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
• Perform unit opening and or closing procedures.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Guest relations

Scheduling

Cash handling

Reservations system

MS Outlook

MS Word

MS Excel

Interpersonal skills

Staff supervision

Education

High School Diploma

Bachelor’s degree preferred

Tools

Reservations system

POS system

MS Outlook

MS Word

MS Excel

Job description

Guest Services Inc. is seeking a Front Desk Manager to oversee front desk operations, including guest check-in/out, reservations, and switchboard monitoring, ensuring exceptional guest service.

The position emphasizes staff supervision, scheduling, budgeting alignment, recruiting, training, resolving guest inquiries, cash handling, and maintaining a safe, professional front desk environment.