Guest Experience Front Desk Specialist

Guest Services Inc; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Guest Services Inc. is seeking a Front Desk Agent to handle guest check-in/check-out, reservations, and switchboard functions. You will provide welcoming customer service, manage phone activity, and assist guests with room assignments and rate quotes.

The role requires strong communication, clerical skills, and the ability to balance cash and process payments. The successful candidate will coordinate with housekeeping and other departments to ensure a smooth guest experience.

Qualifications

• Strong customer services skills and ability to provide excellent guest service.
• Clerical tasks include typing, filing, and general office duties.
• Experience with cash handling and balancing cash at shifts.
• Proficiency with computers and basic software.
• Ability to arrange and coordinate reservations.
• Good interpersonal and communication skills.

Responsibilities

• Assist guests with check-in/check-out, reservations, and inquiries.
• Manage phone activity and assist callers with information.
• Register and assign rooms and provide quotes for rates.
• Coordinate with Front Desk and Housekeeping departments.
• Ensure charges are correctly posted and payments collected.
• Maintain safety and report issues to management.

Skills

Customer service

Typing

Cash handling

Reservations

Phone support

Computer skills

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services Inc. is seeking a Front Desk Agent to handle guest check-in/check-out, reservations, and switchboard functions. You will provide welcoming customer service, manage phone activity, and assist guests with room assignments and rate quotes.

The role requires strong communication, clerical skills, and the ability to balance cash and process payments. The successful candidate will coordinate with housekeeping and other departments to ensure a smooth guest experience.