Front Desk & Community Concierge

KW Property Management; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

KW Property Management is seeking a front desk/guest services associate to greet residents, manage security, and support administrative tasks at the community.

Candidate should have a High School diploma or GED, be comfortable with computer software, and possess strong communication and organizational skills; hospitality experience is preferred, and bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform tasks and have strong organizational and interpersonal communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous work experience in hospitality is highly preferred.

Responsibilities

• Greet all guests in a standing upright position and provide high-quality customer service.
• Monitor and authorize entrance and departure of employees, visitors to guard against theft and maintain security.
• Coordinate with office staff to update unit owner information in the database.
• Use proper phone etiquette for all calls; communicate clearly and professionally.
• Report violations of Rules and Regulations observed.
• Observe safety precautions and report damages or theft.
• Maintain key control; ensure keys are locked and accounted for.
• Be familiar with fire alarm operations and report incidents to management.
• Call police or fire departments in emergencies.
• Follow all emergency response policies and coordinate with management.
• Write daily activity reports noting irregularities, damages, theft, or unusual events.
• Report maintenance items such as lights, leaks, or broken equipment to the Association office.

Skills

MS Office

Team Player

Loyal

Detail Oriented

Bilingual English/Spanish

Education

High School diploma or GED

Some college

Job description

KW Property Management is seeking a front desk/guest services associate to greet residents, manage security, and support administrative tasks at the community.

Candidate should have a High School diploma or GED, be comfortable with computer software, and possess strong communication and organizational skills; hospitality experience is preferred, and bilingual English/Spanish is a plus.