Hospital Switchboard Operator — Code & Alarm Response

UF Health; Florida; Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

UF Health is seeking a Telephone Operator to manage the hospital switchboard, monitor Code calls, alarms, and CCTV, and support the Patient Registration Department with clerical tasks. The role requires discretion to protect HIPAA information and solid English communication skills.

The operator will handle high-volume calls, relay critical code alerts, and contribute to a secure, efficient front-d desk environment across the facility.

Qualifikationen

• Experience answering multi-phone lines or a switchboard.
• Ability to work under stress and handle multiple situations simultaneously.
• Experience in a hospital environment and flexible hours.
• Experience dealing with the public and providing customer service.
• Discretion with confidential information to comply with HIPAA; reading, writing, speaking, and understanding English.

Aufgaben

• Monitor all incoming calls on the hospital switchboard.
• Answer and announce all Code calls.
• Monitor alarms and CCTV as required.
• Assist the Patient Registration Department with clerical duties as needed.

Kenntnisse

Switchboard experience

Work under stress

Hospital environment

Customer service

English proficiency

Ausbildung

High School Diploma/GED

Jobbeschreibung

UF Health is seeking a Telephone Operator to manage the hospital switchboard, monitor Code calls, alarms, and CCTV, and support the Patient Registration Department with clerical tasks. The role requires discretion to protect HIPAA information and solid English communication skills.

The operator will handle high-volume calls, relay critical code alerts, and contribute to a secure, efficient front-d desk environment across the facility.