Telephone Operator | Central Florida Communications | Night | Full-Time

UF Health Central Florida; The Villages (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

UF Health Central Florida seeks a reliable Telephone Operator to manage the hospital switchboard, route calls, and announceCode events. The role supports patient registration with clerical tasks and adheres to hospital policies.

Ideal candidates have experience with multi-line phone systems, strong customer service skills, and a commitment to HIPAA compliance in a fast-paced healthcare environment.

Qualifications

• Experience handling a multi-line switchboard.
• Excellent customer service and public interaction.
• Ability to work under stress in a hospital setting.
• HIPAA compliance and confidentiality requirements.
• Read/write/speak English clearly.

Responsibilities

• Monitor all incoming calls via the hospital switchboard.
• Answer and announce Code calls and monitor alarms/CCTV as required.
• Assist Patient Registration with clerical tasks per department policies.

Skills

Switchboard experience

Customer service

Under stress

English proficiency

Education

High School Diploma/GED

Job description

Overview

The Telephone Operator has a large range of duties. These responsibilities include monitoring all incoming calls that come in to the hospital through the switchboard, answering and announcing all Code calls, monitoring alarms and monitoring the CCTV for the hospital and others as required. The PBX Operator assists the Patient Registration Department with clerical duties as needed. All PBX Operators are to abide by the policies and procedures established by the department and hospital at all times.

Qualifications

Education:

• High School Diploma/GED

Training/Experience Required:

• Answering multi phone line or switchboard experience preferred
• Working under stress, dealing with different situation simultaneously
• Working in a hospital environment and flexible hours
• Experience in dealing with the public and customer service
• Discretion is necessary in the handling of confidential information to remain in compliance with all HIPAA requirements Must be able to read, write, speak and understand English