Hospital Switchboard & Emergency Response Operator

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Allegheny Health Network seeks a Switchboard Operator to monitor and operate the hospital switchboard, answer and direct calls, and handle overhead paging for emergencies. The role requires triage of calls by urgency and prompt escalation of medical or security alarms.

Responsibilities include reporting issues to supervisors, logging emergency information, and maintaining switchboard equipment. Training in telephone operations or dispatch is preferred, with PC-based console experience

Qualifications

• Excellent telephone skills and interpersonal communication required.
• Training as a Telephone Operator, Receptionist, or Dispatcher preferred.
• Experience using a PC-based telephone operator console preferred.

Responsibilities

• Answer and direct all telephone calls and overhead paging inquiries.
• Triages and prioritizes calls by urgency and routes accordingly.
• Respond to alarms, security calls, and medical emergencies immediately.
• Page personnel designated to respond to emergencies.
• Report problems with the alarm system to supervisor immediately.
• Log emergency response information as appropriate.
• Maintain and clean switchboard equipment and resolve malfunctions.

Skills

Telephone skills

Interpersonal comms

Phone console

Education

Telephone Operator/Dispatcher training

Tools

Alarm system

Job description

Allegheny Health Network seeks a Switchboard Operator to monitor and operate the hospital switchboard, answer and direct calls, and handle overhead paging for emergencies. The role requires triage of calls by urgency and prompt escalation of medical or security alarms.

Responsibilities include reporting issues to supervisors, logging emergency information, and maintaining switchboard equipment. Training in telephone operations or dispatch is preferred, with PC-based console experience