Hospital Communications Operator

WVU Medicine; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

UHC United Hospital Center is seeking a Telecommunications Operator to manage hospital-wide communication services. You will operate telecommunication equipment, answer and route calls, monitor alarms, and announce emergency codes as needed.

The role requires a high school diploma and offers the chance to respond calmly in emergencies while coordinating messages across departments and physicians.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience preferred.

Responsibilities

• Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and route written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in appropriate logs
• Utilizes crisis intervention skills when dealing with callers/emergency situations.

Skills

Verbal communication

Written communication

Office equipment operation

Emergency response calmness

Multi-line phone system

Education

High school diploma or equivalent

Job description

UHC United Hospital Center is seeking a Telecommunications Operator to manage hospital-wide communication services. You will operate telecommunication equipment, answer and route calls, monitor alarms, and announce emergency codes as needed.

The role requires a high school diploma and offers the chance to respond calmly in emergencies while coordinating messages across departments and physicians.