Home Care Customer Service Manager — Flexible Schedules & Growth

All Ways Caring HomeCare; Rome (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Daily pay

Tuition reimbursement

Campus partnerships

Flexible work schedules

Retention and referral bonuses

Benefits and 401K

Career growth

Job summary

All Ways Caring HomeCare seeks a Customer Service Manager to lead quality care and client satisfaction for in-home services. You will supervise caregivers, manage scheduling, and build strong relationships with referral partners and clients, ensuring accurate documentation and proactive problem solving.

The role emphasizes compassionate communication, organizational skills, and a drive to improve patient outcomes in a fast-paced home-care environment.

Qualifications

• Associate or bachelor’s degree in business, Nursing, or Social Services preferred.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee client satisfaction and care quality.
• Supervise and guide caregivers delivering direct care.
• Coordinate employee scheduling and resolve issues.
• Maintain relationships with referral partners, payors, and clients.
• Ensure proper documentation and record-keeping.
• Conduct home visits and safety checks.

Skills

Verbal communication

Written communication

Customer service

Independent work

Education

Associate or bachelor’s degree in business, Nursing, Social Services

Job description

All Ways Caring HomeCare seeks a Customer Service Manager to lead quality care and client satisfaction for in-home services. You will supervise caregivers, manage scheduling, and build strong relationships with referral partners and clients, ensuring accurate documentation and proactive problem solving.

The role emphasizes compassionate communication, organizational skills, and a drive to improve patient outcomes in a fast-paced home-care environment.