Home Care Customer Service Manager — Flexible Hours & Growth

All Ways Caring HomeCare; Perry (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible work schedules

Referral bonuses

Benefits and 401K participation

Career growth opportunities

Job summary

All Ways Caring HomeCare seeks a Customer Service Manager to oversee quality care and client satisfaction. You will supervise caregivers, manage schedules, and resolve issues with urgency while maintaining strong partnerships with referral sources.

The role requires reliable communication, independence, and a focus on documentation, safety checks, and delivering compassionate, home-based care tailored to each client’s needs.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred.
• Accountable, reliable, and able to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care.
• Manage employee scheduling, identify problems, and implement proactive solutions.
• Maintain strong relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Scheduling experience

Management experience

Communication

Customer service

Relationship building

Education

Associate or Bachelor’s degree in related field

Job description

All Ways Caring HomeCare seeks a Customer Service Manager to oversee quality care and client satisfaction. You will supervise caregivers, manage schedules, and resolve issues with urgency while maintaining strong partnerships with referral sources.

The role requires reliable communication, independence, and a focus on documentation, safety checks, and delivering compassionate, home-based care tailored to each client’s needs.