Customer Service Manager | Flexible Hours & Growth

All Ways Caring; Rome (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible work schedules

Retention bonuses

Benefits & 401K

Career growth

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in home-based settings. You will supervise caregivers, manage scheduling, and build strong relationships with referral partners and clients.

The role emphasizes effective communication, independent judgement, and proactive problem solving. A valid driver's license and reliable vehicle are required, with competitive compensation and growth opportunities.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred.
• Accountable, reliable, and ability to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication and excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise Caregivers who provide direct care to clients.
• Manage employee scheduling, identify problems, and implement proactive solutions.
• Maintain strong relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Scheduling

Management experience

Communication

Customer service

Education

Associate or Bachelor’s degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in home-based settings. You will supervise caregivers, manage scheduling, and build strong relationships with referral partners and clients.

The role emphasizes effective communication, independent judgement, and proactive problem solving. A valid driver's license and reliable vehicle are required, with competitive compensation and growth opportunities.