Home Care Customer Service Manager — Tuition Reimbursement & Growth

All Ways Caring HomeCare; West Palm Beach (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Referral bonuses

Benefits and 401K

Career growth

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in a home-based setting. You will supervise caregivers, manage scheduling, and build relationships with referral partners and clients.

Ideal candidates are organized communicators with problem-solving skills, able to work independently, and possess a valid driver’s license. This role offers competitive pay and growth opportunities within a compassionate team.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements)
• Accountable, reliable, and able to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Verbal communication

Written communication

Customer service

Reliability

Independent work

Education

Associate or bachelor degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in a home-based setting. You will supervise caregivers, manage scheduling, and build relationships with referral partners and clients.

Ideal candidates are organized communicators with problem-solving skills, able to work independently, and possess a valid driver’s license. This role offers competitive pay and growth opportunities within a compassionate team.