Home Care Customer Success Manager - Flexible Schedule

All Ways Caring HomeCare; Melbourne (FL); Presencial; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great company culture

Daily pay options

Tuition reimbursement

Flexible work schedules

Referral bonuses

Benefits and 401K

Career growth opportunities

Resumo da oferta

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee care quality, client satisfaction, and staff performance in a home-based setting. The role involves supervising caregivers, optimizing scheduling, and building partnerships with referral sources.

The ideal candidate has a degree in business, nursing, or related fields, plus strong communication and reliable independent work habits. Valid driver’s license and auto insurance are required.

Qualificações

• Associate or bachelors degree in business, nursing, social services, or related field (per regulatory requirements).
• Accountable, reliable, and able to work independently with good judgement.
• Valid drivers license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsabilidades

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Conhecimentos

Scheduling experience

Management experience

Customer service

Communication

Driver's license

Formação académica

Associate or bachelors degree in business, Nursing, Social Services, or related field

Descrição da oferta de emprego

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee care quality, client satisfaction, and staff performance in a home-based setting. The role involves supervising caregivers, optimizing scheduling, and building partnerships with referral sources.

The ideal candidate has a degree in business, nursing, or related fields, plus strong communication and reliable independent work habits. Valid driver’s license and auto insurance are required.