Home Care Customer Experience Leader

All-Ways-Caring-Homecare; Dalton (GA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible work schedules

Retention and referral bonuses

Benefits, EAP, 401K

Career growth opportunities

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver performance within our homecare team. You will manage scheduling, support referral partners, and ensure accurate documentation while maintaining strong client relationships.

The role requires a degree in business or a health-related field, reliable leadership, and excellent communication.

Qualifications

• Bachelor's or associate degree preferred in business, nursing, social services or related field
• Must be accountable and reliable with good judgement
• Excellent verbal and written communication
• Valid driver’s license and auto insurance
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and guide caregivers providing direct care
• Manage employee scheduling and proactive problem solving
• Maintain strong relationships with referral partners, payors and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Accountability

Reliability

Independent work

Judgement

Verbal and written communication

Driver's license

Customer service

Education

Bachelor's or Associate degree in business, nursing, social services or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver performance within our homecare team. You will manage scheduling, support referral partners, and ensure accurate documentation while maintaining strong client relationships.

The role requires a degree in business or a health-related field, reliable leadership, and excellent communication.