Customer Experience & Care Operations Manager

All-Ways-Caring-Homecare; Ellijay (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Campus partnerships

Retention and referral bonuses

Benefits, 401K participation

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee client satisfaction, coordinate scheduling, and guide care teams in home-based settings. The role emphasizes proactive problem-solving, strong communication, and maintaining partnerships with referral sources.

Qualified candidates will have relevant education and experience, reliable independent work habits, and a valid driver’s license.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Communication

Customer service

Scheduling

Leadership

Education

Associate or Bachelor’s degree in business

Nursing

Social Services

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee client satisfaction, coordinate scheduling, and guide care teams in home-based settings. The role emphasizes proactive problem-solving, strong communication, and maintaining partnerships with referral sources.

Qualified candidates will have relevant education and experience, reliable independent work habits, and a valid driver’s license.