Home Care Customer Success Manager

All Ways Caring HomeCare; Elizabeth City (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Campus partnerships

Retention and referral bonuses

Benefits, Supplemental Plans, EAP, and

401K participation

Career growth and development

Job summary

All Ways Caring HomeCare in North Carolina is seeking a proactive Customer Service Manager to lead client satisfaction and in-home care quality, coordinating with caregivers and families to ensure compassionate support. You will manage scheduling, supervise caregivers, monitor service quality, and address client concerns with urgency.

Collaboration with referral partners, payors, and families is essential, along with thorough documentation and safety checks in every visit.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements).
• Accountable, reliable, and ability to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and guide caregivers who provide direct care.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Customer service

Verbal & written communication

Accountable & reliable

Independent work

Education

Associate or Bachelor's degree in Business, Nursing, Social Services

Job description

All Ways Caring HomeCare in North Carolina is seeking a proactive Customer Service Manager to lead client satisfaction and in-home care quality, coordinating with caregivers and families to ensure compassionate support. You will manage scheduling, supervise caregivers, monitor service quality, and address client concerns with urgency.

Collaboration with referral partners, payors, and families is essential, along with thorough documentation and safety checks in every visit.