Home Care Customer Experience Manager

All Ways Caring HomeCare; Swainsboro (GA); On-site; USD 23,556 - 24,108; Full time

Benefits offered by this job

Great culture

Daily pay options

Tuition reimbursement

Flexible schedules

Referral bonuses

Benefits & 401K

Career growth

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in home-based services. The role includes supervising caregivers, managing staff scheduling, and building strong relationships with referral partners and clients.

Ideal candidates will have scheduling and supervisory experience, strong communication, and the ability to work independently. This full-time position offers competitive pay and opportunities for growth within a caring team

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements)
• Accountable, reliable, and able to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Scheduling experience

Management experience

Customer service

Communication

Problem solving

Relationship building

Organized

Education

Associate or Bachelor’s degree in business or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in home-based services. The role includes supervising caregivers, managing staff scheduling, and building strong relationships with referral partners and clients.

Ideal candidates will have scheduling and supervisory experience, strong communication, and the ability to work independently. This full-time position offers competitive pay and opportunities for growth within a caring team