Home Care Client Experience Manager

All-Ways-Caring-Homecare; Moses Lake (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible schedules

Referral bonuses

Benefits + 401K

Career growth

Job summary

All Ways Caring HomeCare is seeking a Client Service Manager to oversee quality care, customer service, and caregiver performance for clients in their homes. You will supervise scheduling, guide caregivers, manage relationships with referral partners, and ensure accurate documentation and safety checks.

Strong communication and organizational skills are essential. You will join a supportive team with competitive pay, daily pay options, tuition assistance, and opportunities for growth in a

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements).
• Accountable, reliable, and able to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Excellent verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Scheduling

Management

Customer service

Communication

Problem solving

Organization

Education

Associate or bachelor’s degree in business

Nursing

Social Services

Healthcare administration

Job description

All Ways Caring HomeCare is seeking a Client Service Manager to oversee quality care, customer service, and caregiver performance for clients in their homes. You will supervise scheduling, guide caregivers, manage relationships with referral partners, and ensure accurate documentation and safety checks.

Strong communication and organizational skills are essential. You will join a supportive team with competitive pay, daily pay options, tuition assistance, and opportunities for growth in a