Home Care Customer Experience Leader

All Ways Caring; Northern (KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Great culture

Tuition reimbursement

Flexible schedules

Referral bonuses

Benefits & 401K

Career growth

Job summary

All Ways Caring HomeCare in Kentucky is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver performance in a home-based setting.

The role requires scheduling experience, strong communication, and the ability to build partnerships with referral sources. Benefits include competitive pay, daily pay options, tuition reimbursement, and growth opportunities.

Qualifications

• Associates or bachelor’s degree preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Scheduling experience

Management/Supervisory experience

Communication skills

Customer service mindset

Problem solving

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare in Kentucky is seeking a Customer Service Manager to oversee quality care, client satisfaction, and caregiver performance in a home-based setting.

The role requires scheduling experience, strong communication, and the ability to build partnerships with referral sources. Benefits include competitive pay, daily pay options, tuition reimbursement, and growth opportunities.