Home Care Customer Experience Manager

All-Ways-Caring-Homecare; Tampa (FL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Great culture

Daily pay options

Tuition reimbursement

Flexible schedules

Referral bonuses

Benefits and 401K

Career growth and development

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to lead quality care and client satisfaction in home-based services. You will supervise caregivers, manage scheduling, and build strong referral partnerships while ensuring accurate documentation and safety checks.

The role emphasizes communication, reliability, and compassionate client support in a fast-paced home-care environment, with opportunities for growth and flexible scheduling options.

Qualifications

• Associate or bachelor's degree preferred (per regulatory requirements)
• Accountable, reliable, and able to work independently with sound judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to clients
• Manage employee scheduling, identify problems, and implement proactive solutions
• Maintain strong relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Scheduling

Supervisory experience

Customer service

Communication

Problem solving

Organized

Education

Associate or Bachelor’s degree preferred

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to lead quality care and client satisfaction in home-based services. You will supervise caregivers, manage scheduling, and build strong referral partnerships while ensuring accurate documentation and safety checks.

The role emphasizes communication, reliability, and compassionate client support in a fast-paced home-care environment, with opportunities for growth and flexible scheduling options.