Home Care Client Experience Leader

All Ways Caring HomeCare; Cordele (GA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible schedules close to home

Retention bonuses

Benefits, EAP, and 401K participation

Career growth and development

Job summary

All Ways Caring HomeCare in Georgia is seeking a Customer Service Manager to lead quality care, client satisfaction, and staff performance for in-home services. You will supervise caregivers, manage scheduling, address issues with urgency, and nurture relationships with referral partners and clients while ensuring proper documentation and safety checks.

This role offers a supportive culture, competitive pay with daily pay options, tuition reimbursement, flexible schedules, and opportunities for

Qualifications

• Associate or bachelor’s degree preferred (per regulatory requirements)
• Valid driver’s license and auto insurance
• Excellent verbal and written communication skills
• Ability to work independently with good judgement

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Communication skills

Customer service

Scheduling experience

Leadership experience

Education

Associate or bachelor’s degree

Tools

Valid driver’s license

Job description

All Ways Caring HomeCare in Georgia is seeking a Customer Service Manager to lead quality care, client satisfaction, and staff performance for in-home services. You will supervise caregivers, manage scheduling, address issues with urgency, and nurture relationships with referral partners and clients while ensuring proper documentation and safety checks.

This role offers a supportive culture, competitive pay with daily pay options, tuition reimbursement, flexible schedules, and opportunities for