Homecare Customer Success Manager

All-Ways-Caring-Homecare; Mount Juliet (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible schedules

Referral bonuses

Benefits and 401K participation

Career growth

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to lead quality care, elevate client satisfaction, and supervise caregivers delivering in-home services. This role emphasizes scheduling efficiency, proactive issue resolution, and strong relationship-building with referral partners.

The ideal candidate will have related supervisory experience, strong communication, and organizational skills to thrive in a fast-paced home care environment.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Scheduling

Management

Supervisory experience

Communication

Problem solving

Organization

Education

Associate or bachelor’s degree in business

Nursing

Social Services

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to lead quality care, elevate client satisfaction, and supervise caregivers delivering in-home services. This role emphasizes scheduling efficiency, proactive issue resolution, and strong relationship-building with referral partners.

The ideal candidate will have related supervisory experience, strong communication, and organizational skills to thrive in a fast-paced home care environment.