Care Scheduling & Operations Manager

All Ways Caring HomeCare; Mount Juliet (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Great company culture

Competitive pay with daily pay options

Tuition reimbursement and campuspart–

Flexible work schedules close to home

Referral bonuses

Benefits, Supplemental Plans, EAP, and

401K participation

Career growth and development

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in a home-based setting. You will supervise caregivers, manage scheduling, and build strong relationships with referral partners and clients.

The role emphasizes timely problem solving, documentation, and maintaining high service standards while supporting staff development and community engagement. Based in Tennessee, flexible scheduling and opportunities for growth are highlighted.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred.
• Accountable, reliable, and ability to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Excellent verbal and written communication; strong customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise caregivers and provide guidance to staff.
• Manage employee scheduling and resolve issues promptly.
• Maintain relationships with referral partners, payors, and clients.
• Ensure proper documentation and record-keeping.

Skills

Verbal and written communication

Customer service excellence

Accountability and reliability

Independent judgement

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in a home-based setting. You will supervise caregivers, manage scheduling, and build strong relationships with referral partners and clients.

The role emphasizes timely problem solving, documentation, and maintaining high service standards while supporting staff development and community engagement. Based in Tennessee, flexible scheduling and opportunities for growth are highlighted.