Higher Ed SaaS Account Growth & Renewal Lead

Mongoose; United States; Remote; USD 70,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K with company match

Flexible PTO

Paid holidays

Job summary

Mongoose is seeking a results‑driven Customer Success and Growth Specialist to own renewals and expansions across higher education accounts in the United States. You’ll build strategic retention plans, expand footprints, and partner with a Customer Success Manager to drive revenue and client outcomes.

You’ll leverage data, maintain a clean CRM (HubSpot), and collaborate with Marketing, Product, and Finance to turn conversations into measurable success.

Qualifications

• > Proven success carrying renewal/expansion quotas in B2B SaaS.
• "> Strong pipeline building & high win rates for renewals and upsells.
• "> Excellent communication and relationship-building skills.
• "> Comfortable using data to drive client conversations and strategy.
• "> Collaborative mindset, works well with Marketing, Product, and CS teams.

Responsibilities

• Sell and renew with confidence to meet/exceed renewal and expansion quotas.
• Build pipeline through outbound activities and upsell/cross-sell opportunities.
• Maintain rock-solid client relationships and conduct quarterly reviews.
• Collaborate with Marketing, Product, and Leadership to address risks and opportunities.
• Represent Mongoose at events and conferences; travel as needed.
• Track client health metrics and keep CRM up to date (HubSpot).

Skills

Renewals & upsells

Relationship building

Data‑driven decisions

CRM aptitude (HubSpot)

Cross-team collaboration

Prospecting & pipeline development

Tools

HubSpot

Job description

Mongoose is seeking a results‑driven Customer Success and Growth Specialist to own renewals and expansions across higher education accounts in the United States. You’ll build strategic retention plans, expand footprints, and partner with a Customer Success Manager to drive revenue and client outcomes.

You’ll leverage data, maintain a clean CRM (HubSpot), and collaborate with Marketing, Product, and Finance to turn conversations into measurable success.