Strategic Account Manager – Higher Ed Growth

Mongoose; Boston (KY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K with company match

Flexible PTO

13 paid holidays

Job summary

Mongoose is hiring an Account Manager to own renewals and drive expansion within higher education clients. You will manage relationships, identify renewal risks, and lead upsell/cross-sell efforts to expand usage of the Conversation Intelligence Platform.

You will collaborate with Customer Success and Marketing to align on strategies, chase growth, and maintain a high level of client satisfaction. Expect travel for on-site client engagements as needed.

Qualifications

• Proven success carrying renewals/expansion quotas in a B2B SaaS environment.
• Ability to build healthy pipelines and drive renewals while growing accounts.
• Strong communication and relationship-building skills.

Responsibilities

• Sell and renew with confidence to hit renewal/expansion quotas.
• Build pipeline through focused outbound activities and upsell/cross-sell opportunities.
• Maintain CRM records and partner with Customer Success Manager to maximize retention and growth.

Skills

SaaS sales

Account management

Relationship building

CRM proficiency

Tools

HubSpot

Job description

Mongoose is hiring an Account Manager to own renewals and drive expansion within higher education clients. You will manage relationships, identify renewal risks, and lead upsell/cross-sell efforts to expand usage of the Conversation Intelligence Platform.

You will collaborate with Customer Success and Marketing to align on strategies, chase growth, and maintain a high level of client satisfaction. Expect travel for on-site client engagements as needed.