Helpdesk Engineer — Hybrid IT Support for Health Tech

Take Command; Dallas (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generously funded ICHRA for medical, dental, and vision premiums

Unlimited personal vacation

401(k) with 4% match

Paid Paw-ternity leave

ClassPass corporate membership

Flexible work arrangements

Job summary

A health tech startup in Dallas is seeking an IT Support Specialist to deliver customer-focused technical assistance. The ideal candidate will have 1-2 years of experience in IT support and proficiency in Windows and macOS systems. Responsibilities include troubleshooting support tickets, hardware setup, and maintaining documentation. This position offers competitive pay including health benefits, unlimited personal vacation, and flexibility in working arrangements.

Qualifications

• 1–2 years of experience in IT support or a related technical role.
• Strong understanding of Windows and/or macOS environments.
• Familiarity with Microsoft 365, email clients, and common business applications.
• Basic knowledge of networking concepts (DNS, DHCP, VPN, WiFi).
• Experience with ticketing systems.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and manage time effectively.
• Capable of lifting equipment (typically up to 25 lbs.).

Responsibilities

• Provide first level support for incoming helpdesk tickets via phone, email, chat, or in person.
• Troubleshoot issues related to Windows/macOS, productivity applications, printers, and mobile devices.
• Assist with password resets, account provisioning, and access management.
• Diagnose and resolve basic network connectivity problems.
• Escalate complex issues with clear documentation.
• Set up, configure, and deploy laptops, desktops, and peripherals.
• Install, update, and maintain approved software applications.
• Log all support interactions in the ticketing system with accurate details.

Skills

Problem-solving

Communication

Customer service

Technical assistance

Job description

A health tech startup in Dallas is seeking an IT Support Specialist to deliver customer-focused technical assistance. The ideal candidate will have 1-2 years of experience in IT support and proficiency in Windows and macOS systems. Responsibilities include troubleshooting support tickets, hardware setup, and maintaining documentation. This position offers competitive pay including health benefits, unlimited personal vacation, and flexibility in working arrangements.