HelpDesk Analyst I

TalentBridge; Atlanta (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

TalentBridge within a leading healthcare organization in Atlanta is seeking an IT Support Specialist to join a fast-paced, user-focused technical support team. You will provide end-user support across Windows and mobile devices, troubleshoot issues, and manage a steady flow of 35–40 tickets daily in a high-volume environment.

This onsite role transitions to a hybrid schedule after six months, with three remote days per week upon permanent conversion.

Qualifications

• 2+ years of hands-on help desk experience at time of conversion.
• Experience supporting Windows operating systems and mobile devices.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support for end users across multiple platforms and devices.
• Troubleshoot hardware, software, application, and connectivity issues.
• Support Windows environments, mobile devices, virtual desktop technologies, and clinical applications.
• Manage and resolve approximately 35-40 support tickets daily within a ticketing system.
• Deliver remote support and device management assistance.
• Escalate complex technical issues when necessary.
• Maintain accurate documentation and ticket updates.
• Collaborate closely with team members to ensure timely issue resolution.

Skills

Help desk

Education

CompTIA A+ Certification

2+ years help desk experience

Job description

A leading healthcare organization is seeking an IT Support Specialist to join a fast-paced technical support team. This role supports internal staff, patients, and visitors by resolving a wide range of technology issues in a high-volume environment. This is an excellent opportunity for someone who enjoys troubleshooting, providing exceptional customer service, and working in a mission-driven setting.

Key Responsibilities

• Provide technical support for end users across multiple platforms and devices
• Troubleshoot hardware, software, application, and connectivity issues
• Support Windows environments, mobile devices, virtual desktop technologies, and clinical applications
• Manage and resolve approximately 35-40 support tickets daily within a ticketing system
• Deliver remote support and device management assistance
• Escalate complex technical issues when necessary
• Maintain accurate documentation and ticket updates
• Collaborate closely with team members to ensure timely issue resolution

Qualifications

• CompTIA A+ Certification required
• 2+ years of hands-on help desk experience at time of conversion
• Experience supporting Windows operating systems and mobile devices
• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Strong attention to detail and organizational skills

Additional Information

• Position is fully onsite for the first 6 months
• Upon permanent conversion, hybrid schedule available with 3 days remote per week
• Shift for the first two weeks is M-F 8-5 and then shifts to Tuesday - Saturday 10pm-6:30am
• Opportunity to grow within a stable and collaborative healthcare technology environment

“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”