Hybrid IT Help Desk Technician — Solve Issues & Delight

Resolve IT; Beverly (MA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Life Insurance

401K

Paid vacation

Job summary

A growing IT support company in Beverly, MA, is seeking an enthusiastic Help Desk Technician to provide remote first-line IT support. In this hybrid role, you will diagnose and resolve technical issues, ensuring client satisfaction while documenting solutions. Candidates should have over 1 year of IT support experience, strong problem-solving skills, and knowledge of Windows OS and networking. Benefits include life insurance and a 401K plan.

Qualifications

• 1+ years' experience in IT support or network management.
• Ability to provide clear explanations to clients.
• Proactive, adaptable, and team-focused attitude.

Responsibilities

• Respond to and resolve IT-related issues via email, phone, or other methods.
• Maintain accurate documentation of actions and solutions.
• Identify recurring problems and recommend permanent fixes.
• Support team collaboration with a 'Team Above Self' approach.

Skills

Problem-solving skills

Attention to detail

Communication skills

Knowledge of Windows operating systems

Basic networking knowledge

Teamwork

Job description

A growing IT support company in Beverly, MA, is seeking an enthusiastic Help Desk Technician to provide remote first-line IT support. In this hybrid role, you will diagnose and resolve technical issues, ensuring client satisfaction while documenting solutions. Candidates should have over 1 year of IT support experience, strong problem-solving skills, and knowledge of Windows OS and networking. Benefits include life insurance and a 401K plan.