Hybrid IT Help Desk Technician - Remote & Onsite

Belcan; Cranberry Township (Butler County); Hybrid; USD 24,548 - 34,963; Full time

Job summary

A leading technology services company is seeking a Helpdesk Representative to provide technical support in a hybrid work environment. Responsibilities include troubleshooting hardware and software issues over the phone for field technicians and internal users. The ideal candidate has an associate degree in IT and at least one year of phone support experience. This is a 4-month contract with the potential for permanent employment.

Qualifications

• 1+ years of experience providing phone-based or remote IT support.
• Basic understanding of Windows operating systems and Dell hardware platforms.
• Strong verbal communication and customer service skills.

Responsibilities

• Provide first-level technical support to users over the phone.
• Troubleshoot issues related to Windows operating systems and Dell hardware.
• Document all calls, troubleshooting steps, and resolutions.

Skills

Customer service skills

Problem-solving

Dependability

Communication

Education

Associate degree in IT or related field

Tools

Ticketing systems

Remote access tools

Job description

A leading technology services company is seeking a Helpdesk Representative to provide technical support in a hybrid work environment. Responsibilities include troubleshooting hardware and software issues over the phone for field technicians and internal users. The ideal candidate has an associate degree in IT and at least one year of phone support experience. This is a 4-month contract with the potential for permanent employment.