IT Support Specialist: Helpdesk & System Support

Patten Title Company; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

FSA and HSA options

401(k) with employer matching up to 4% of salary

Job summary

A Texas-based title firm is seeking an IT Support Representative to provide day-to-day technical support for hardware, software, and network systems. The ideal candidate will assist with user troubleshooting, onboard new employees, and maintain system functionality. Strong analytical skills, knowledge of Windows/macOS environments, and a degree in IT or related field are essential. Benefits include medical, vision, and a 401(k) plan with matching.

Qualifications

• 1–3+ years of experience in IT support or help desk roles.
• Experience supporting Windows and/or macOS environments.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• CompTIA A+, Network+, or similar certification preferred.

Responsibilities

• Serve as the primary point of contact for IT-related support requests.
• Troubleshoot hardware, software, network, and connectivity issues.
• Provide remote and in-person technical support to end users.
• Assist with onboarding new employees, including workstation setup.
• Manage user accounts, passwords, and access permissions.

Skills

Problem-solving ability

Technical aptitude

Time management

Cross-functional collaboration

Education

Associate’s or Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

Job description

A Texas-based title firm is seeking an IT Support Representative to provide day-to-day technical support for hardware, software, and network systems. The ideal candidate will assist with user troubleshooting, onboard new employees, and maintain system functionality. Strong analytical skills, knowledge of Windows/macOS environments, and a degree in IT or related field are essential. Benefits include medical, vision, and a 401(k) plan with matching.