Hybrid Desktop Support Specialist — IT & End-User Tech

BrioHealth Solutions; Burlington (VT); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A healthcare technology company in Burlington, VT is seeking a Desktop Support Specialist to provide technical support to employees. This full-time role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring smooth operation of business applications. The ideal candidate has at least 3 years of IT support experience and is proficient with Windows and Microsoft 365. A collaborative approach and strong communication skills are essential.

Qualifications

• Minimum of 3 years of hands-on experience providing IT support in a professional environment.
• Experience supporting Microsoft 365, including Intune and Autopilot.
• Strong communication and interpersonal skills.

Responsibilities

• Provide Tier I and Tier II technical support to end-users via phone, email, and in person.
• Troubleshoot and resolve a wide range of software, hardware, and network-related problems.
• Document and manage incidents and service requests using the helpdesk ticketing system.

Skills

Troubleshooting

Communication skills

Technical support

Problem-solving

Time management

Education

Relevant IT certifications

Tools

Windows 10/11

Microsoft 365

Dell or HP laptops

Helpdesk ticketing systems

Job description

A healthcare technology company in Burlington, VT is seeking a Desktop Support Specialist to provide technical support to employees. This full-time role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring smooth operation of business applications. The ideal candidate has at least 3 years of IT support experience and is proficient with Windows and Microsoft 365. A collaborative approach and strong communication skills are essential.